2018 Client Satisfaction Survey
In 2018 Weiser conducted this survey of our client associations as part of our ongoing commitment to exceptional client service. The survey was designed to identify trends in order to shape strategies and prioritize systemic opportunities for improvement across the organization. We carefully reviewed all feedback and are determining ways to incorporate suggestions for new services into our client offerings in order to better meet your needs.
I am so proud of our team and the positive feedback they received from our clients. It was a pleasure to share these results with our entire staff and reiterate the appreciation for their dedication to outstanding service.
If you are a Weiser client, we thank you for your continued partnership and want to let you know that our door is always open for additional feedback. If you are not a current client, we would love to talk with you about your association.
Wendy J. Weiser
Direct line: 847-264-5950
WJ Weiser & Associates, Inc., Association Management Survey
As part of our ongoing commitment to exceptional client service, Weiser recently conducted a survey of our client associations. We appreciate your candid responses. This document summarizes the overall results of the survey for your review.
The survey was designed to identify trends in order to shape strategies and prioritize systemic opportunities for improvement across the organization. We carefully reviewed all feedback and are determining ways to incorporate suggestions for new services into our client offerings in order to better meet your needs.
Weiser sent the survey to leadership of 44 international, national and state client organizations. Of 416 individuals surveyed, we received a response from 136, or 33% of them. We also had a 91% client participation rate – at least one response was received from 40 of 44 clients. The responses were overwhelmingly positive.
“The staff has ability, expertise, talent and knowledge to help solve almost every problem and answer any questions that arise.”
“Very personable, attentive and always present with the organization’s best interests at hand.”
“Expertise and competence of staff. You seem to get it right every time.”
“They have been able to link us with needed resources financially and allowed us to keep better abreast on legislative issues.”
“Weiser has knowledge of the field, very personable workers and an abundance of in house resources.”
“Fast clear communication. Service excellence.”
“I am very pleased with their management style and experience.”
“Staff always displays the very highest level of professionalism.”
“Communications are timely, efficient, and tasks appear seamless.”
“Depth of talent, great staff, very knowledgeable and dedicated.”
WJ Weiser & Associates
New Service Requests
- Social media
- Board training
- Trans-organizational connectivity and synergy
- Retreat planning for practices
- Video conferencing
We truly value the opportunity to partner with your organization. Our goal is 100% satisfaction and we will continually strive to exceed your expectations. Please know that our door is always open for feedback and we thank you, again, for your continued support.
Wendy J. Weiser, President
firstname.lastname@example.org | Direct line: 847-264-5950